Cheap-essay.net is aimed for providing their customers with the decent and worthy services and executes all required actions for that. Our team does not see sense in functioning and business activities, which do not correspond to people’s expectations. However, to be on the safe side and guarantee customer right to claim perfect performance of the order, we have established policy that regulates questions of such kind. We are committed to take care about the excellent quality of the delivered papers. Anyway, we understand that everyone has his or her own opinion and it is fair for each customer to know that his rights are protected.
The procedure, which regulates quality questions, is called Quality Evaluation and within it all concerns and claims are processed. This procedure is regulated by our special managers, who deal with the questions in regard to quality and customer experience. The main task of these managers consists in doing all efforts to satisfy disappointed customer with the required improvements of the paper. It is very simple to contact our manager and go through the procedure within few steps.
The Paper Quality Disappointed You: What to Do?
- If you got the paper and see that it is not that you expected, send it for the revision. By that make sure to specify what is not correct and what you want to be improved.
- In case revision did not change the situation and the writer did not cope with the task, request to change your writer.
- When the new writer is assigned, indicate what was wrong with the paper before and clearly specify what you want receive as an outcome.
- In case you do not need a new paper and consider the received result to be inappropriate, ask Customer support representatives to send to a form for initiating Quality Evaluation.
When Can Customer Use Quality Evaluation?
Before starting any processes regarding the quality claims, be sure that your case really qualities for such procedure.
- The paper does not correspond the declared demands
- The quality of the paper is unacceptable
- The paper contains plagiarism (you have the documented evidence of paper unoriginality)
Duration of the Quality Evaluation and Work-arounds
When you are sure that your concerns are objective and reasoned, inform our customer support. There will appear the automatically generated message, submitting of which initiates the process. Be aware that the whole procedure requires certain analysis and investigation from our side. The solution will be made within the fourteen days after submitting your claim.
To avoid such procedures and to take some extra measures before your paper is ready, you can perform the following:
- Use the “Preferred Writer” option and choose the writer, whom you trust;
- Make the detailed outline of your expectations, so that the writer will have the precise instruction;
- Conduct the communication with our representatives in order to eliminate any issues at once or clear up any appeared questions.
In case you have some additional questions or just need advice or specifications, we are always pleased to hear you. Contact us and we will be happy to help.